Skip to content
Contact

Help

Navigating and Downloading Content

Content in the Customer Center Download Library is organized according to metadata tagging, (for example, based on a Product, Category, Operating System, etc.). Features include:

Search field

  • Type one or more words (a minimum of two characters) to search the database. Returns all occurrences of each word.

Filter by

  • The initial view is set for the latest release of software and firmware. To refresh the default view, click on "Download Library" menu link.
  • Filters are available on the left side of the window.
  • Click inside the gray area to scroll up and down through expanded filters.
  • Refine your search by selecting appropriate filters. Grayed out filter selections indicate invalid options.
  • Use Clear All to remove all filters.

Sort order

  • Sort ascending or descending per column headings. Default is newest on top.

Downloads

  • Multiple selected assets will download in a zip file.
  • Single assets will download in their file format (for example, tgz or pdf).

Technical Support

For prompt, expert assistance with technical issues or questions, our Technical Support team is here to ensure your Cornelis Networks products run smoothly and efficiently.

Contact Technical Support

Create a new support case:

Urgent / Critical Support Requests:

  • +1 484-497-9665

Submit a support ticket:

Best Practice for Requesting Support

  1. Open one case for each issue, using email or web request to allow a complete summary of the issue being reported.
  2. Indicate urgency:
    • Describe your assessment of the severity/criticality.
    • Include the business/project impact.
    • Provide the current state of the system/issue. Back in production, partially usable, or problem no longer exists.
    • If critical for your business and needing immediate attention, best to open a case via email or web request, then use the phone to alert support of the critical issue.
  3. Title/Subject should capture a concise summary of what problem is being seen:
    • Describe the main issue.
    • If Severity 1/Critical, add [Urgent] to the title.
  4. Description should provide sufficient detail to start analysis:
    • What is the issue, failure, error messages, low performance, etc.
    • Were there any changes to the system leading up to this behavior.
    • What is the frequency of occurrence, ongoing, intermittent, triggered by, onetime, etc.
    • Include steps to reproduce the issue.
    • If support is in partnership with Dell*, HPE*, Lenovo*, or DDN, is there an OEM/vendor case opened? If so, provide the case number.
  5. Provide logs and/or captures from suspect hardware (HW), links, and so on.